Our mission is to help you achieve and maintain a healthy and aesthetic smile and provide you with a pleasant patient experience in a caring and comfortable environment.
We aim to provide a complete dental healthcare service. This includes screening, preventative advice and dental treatment of a consistently high quality so that you leave the practice knowing that you have received the best possible care.
NHS treatments are available to all adults and children at our practice and we do not discriminate in any way. We offer a full range of NHS treatments with the exception of orthodontics and sedation. NHS England is responsible for commissioning NHS services that are unavailable at this practice and can be contacted for details of any services in the area at Birch House, Ransom Wood Business Park, Southwell Road West, Mansfield, Nottinghamshire, NG21 0HJ. Tel: 01623 414 114
Private treatment is also available at our practice – this includes cosmetic dentistry to improve your smile. Some examples are cosmetic fillings, veneers, implants, crowns, bridges, dentures, root fillings and tooth whitening.
Denplan is a scheme to help patients budget for private dental care under a fixed monthly payment plan. All our dentists are able to provide care under Denplan. If you require further information please ask.
Care Quality Commission are the independent regulator of all health and social health services in England. Our CQC registration details can be obtained from CQC at; CQC National Correspondence, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA. Tel: 03000616161. www.cqc.org.uk
New patients are allocated to a dentist in our practice according to availability. However if you wish to see a specific dentist please ask the receptionist and we will endeavour to comply with your wishes.
Disabled patients are welcomed at our practice. If you, or someone you attend the practice with, have additional needs then please let us know so that we can endeavour to accommodate them.
Informed choice is vital and when we suggest treatments to you, we will listen to your concerns and take into account your wishes. We will explain all the available treatment options and, where appropriate, the costs of your treatment. We will provide you with a written treatment plan detailing your treatment and any costs. We will always explain what we are doing and all our staff are trained to help you if you have any queries.
Safe treatment means knowing about your health and any medicines you may be taking, so we will ask you about these as part of your treatment. All information given to us is treated as confidential. As part of your examination we screen for mouth cancer and may ask you about tobacco and alcohol use because they are known to increase the risk of oral cancer.
Dental anxiety is something that we regularly encounter with our patients. We do understand that some people have a deep-seated fear of the dentist. Please discuss your fears with us as we would like to do all we can to help.
Confidentiality of our patient records and all patient data is maintained at all times. A copy of our confidentiality policy is available on request.
Running late? We make every effort to see our patients at their appointed time. However, if you have been kept waiting for more than 10 minutes, please let us know. Sometimes we may run late because of a dental emergency or we may need to spend more time than expected on a patient. If this is the case we will inform you on arrival or try to contact you before you reach the practice. We appreciate your time is valuable and endeavour to manage our time efficiently, according to patient needs.
Out of hours emergency care is provided by NHS England. If you have a dental emergency outside of normal surgery hours please telephone the practice for further information. If you have any health concerns you can also contact NHS 111 service or visit their website at www.nhs.uk/111
Complaints. It is important for us to know if you have experienced any problems or have any complaints about our service. We aim to give a high standard of service and to deal swiftly with any problems that may occur.
If your problem or complaint concerns one of the dentists we would like you to discuss the matter with the dentist concerned. If the issue cannot be resolved or you have a complaint about any other staff member then please ask the receptionist who will put you in contact with our complaints manager Andrew Preston so that the matter can be dealt with. We will handle complaints or problems sensitively and confidentially and we ask that you do the same. We do not tolerate any form of verbal or physical abuse to any of our team members or any other patients at this practice.
If you do not feel you can approach the practice with your problem or you are not satisfied with the result of our procedure please contact the NHS Customer Contact Centre on 0300 311 22 33 for NHS treatment or the Dental Complaints Service on 08456 120 540 for private treatment.
High quality dental care is at the core of our practice philosophy, supported by our considerate and professional team, within a caring, comfortable environment. We are a family friendly practice and children are always welcome however young they are. We like to prevent dental disease rather than treat it at a later date and aim to secure and maintain the dental health of all our patients.
Preventative dentistry is central to the care that we deliver and the advice that we give. Your treatment plan may include the servicesof a hygiene therapist who work under the prescription of the dentist. They are trained to treat patients who have more severe gum (periodontal) disease. They can help to treat and maintain the oral health of patients as well as preventing further disease with the aim of helping patients to prolong the life of their teeth. Therapists can also provide fillings in children and adults.
Staff at our practice have defined responsibilities and we encourage our staff to suggest ways of improving the services we offer. Allstaff are given training in practice procedures and are taught specific skills. We regularly review the training needs for members of the practice. We support and encourage staff through regular staff meetings, training, supervision and team building.
All our dentists and qualified dental nurses are registered with the General Dental Council. The GDC is an organisation which regulates dental professionals in the United Kingdom. It keeps an up-to-date register of all qualified dentists and other dental care professionals. It was established to set and maintain standards in UK dentistry, with the aims of protecting the general public from unqualified dental professionals. For more information: http://www.gdc-uk.org/Pages/default.aspx
Continuous professional development is key to delivering high quality, evidence based care and all members of the practice team regularly attend training courses in core dental skills, to General Dental Council standards.
Auditing and monitoring the service we provide is part of our clinical governance programme, which ensures the quality of our service and a consistent standard of care for our patients.
Health and safety are at the centre of our dental practice. We have a responsibility to provide and maintain safe and healthy working conditions for both our staff, patients and other people who may be affected by our work activities. We provide equipment and systems of work for all our team and access to the information, training and supervision needed for this purpose.
Our equipment is monitored carefully and replaced as necessary. All X-ray equipment is routinely checked in accordance with the Health Protection Agency and systems are in place to ensure that x-rays taken are of consistent quality. Our digital x-ray equipment ensures that exposure to x-rays is kept as low as possible.
Contamination control is essential to the safety of our patients. All our staff receive training in practice systems for contamination and cross infection control.
Raising concerns about staff working safely is a recognised part of modern health care. It is essential that all practice staff are working safely, and are aware of systems that enable concerns to be investigated and if necessary acted upon in the unlikely event that a team member becomes unfit to practice.
What We Ask Of You
Not able to attend? Please let us know as soon as you canif you are unable to keep your appointment, so that we can use the appointment for someone on our waiting list. If you fail to attend your appointment or cancel an appointment without giving us 24 hours notice we may not be able to complete your treatment or offer you NHS care in the future.
Running late? We ask you to be prompt for your appointment. We try our very best to see you at your appointed time. If you are late for your appointment we may not be able to see you as this can inconvenience all the patients after you. If you are no more than 10 minutes late we will try our best to accommodate you, although we may not be able to do all the treatment planned for you at the appointment.
Payment. Please pay for your current course of treatment on or by your last appointment. We accept the following methods of payment; cash, cheque (made payable to Bamford Dental Practice) and all major credit and debit cards. Some NHS patients are entitled to either full or partial exemption from charges. If you think you may qualify, please ask.
Participating in your care. We rely on you to keep us informed of any medication that you take or changes to your general health. We also ask you to follow our instructions to care for the treatment you have received.
Like our practice? Please help our practice to grow by recommending us to your family, friends and colleagues.