Who we are:
- Bamford Dental Practice is a dental practice registered at Hancock Building, Main Road, Bamford Hope Valley, Derbyshire, S33 0AY.
- We are a Data Controller under the terms of the Data Protection Act 2017 and the requirements of the EU General Data Protection Regulation.
- If you would like to contact us about any of the information contained within this privacy notice you can contact our Data Protection Officer Alice Mummery by email at email@example.com or telephone on 01433 651270.
About this Privacy Notice:
- This Privacy Notice explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law.
What information we collect about you:
- We collect information about you when you enquire about our services or make an appointment with us for treatment. We will retain details and clinical notes relating to the care you receive within our practice and from third parties. We also collect information about you when you voluntarily complete customer surveys, participate in competitions or provide feedback to us.
- We also collect Staff Employment data and Contractors’ data.
Why we process Personal Data:
- “Process” means we obtain, store, update and archive data.
- Patient data is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment.
- Staff employment data is held in accordance with Employment, Taxation and Pensions law.
- Contractors’ data is held for the purpose of managing their contracts.
What is the Lawful Basis for processing Personal Data:
- We hold patients’ data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively.
- We must hold data on NHS care and treatment as it is a Public Task required by law.
- We hold staff employment data because it is a Legal Obligation for us to do so.
- We hold contractors’ data because it is needed to Fulfil a Contract with us.
How we will use the information we have about you:
- We will use information about you to enable us to arrange appointments with the appropriate clinician and to ensure that you are receiving care appropriate to your clinical needs. Our regulators, The General Dental Council, and the NHS require us to create and retain records of the dental treatment that is provided to patients. We are obliged by law to keep these records for at least 10 years after the last date of treatment.
- We will not disclose your personal data, including records of your treatment, unless required to do so by law, or with your explicit consent. Wherever possible we will discuss any disclosure with you in advance.
- We must store employment data for six years after an employee has left.
- We must store contractors’ data for seven years after the contract is ended.
Who might we share your data with:
- We can only share data if it is done securely and it is necessary to do so.
- Patient data may be shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist or need laboratory work undertaken).
- Patient data may also be stored for back-up purposes with our computer software suppliers who may also store it securely.
- Employment data will be shared with government agencies such as HMRC and payroll providers.
- We may share your information with selected third parties including; business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; analytics and search engine providers that assist us in the improvement and optimisation of our website; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
- We will use your information to provide you with details about other services or products that we offer that we think will be relevant to your ongoing care or of may be of interest to you.
- We will never pass on your information to a third party for marketing purposes.
- We may wish to send you information about products and services of ours and other companies we work with which may be of interest to you. If this is the case we will ask for your consent in advance. If you have consented to receive marketing you may opt out at a later date.
- You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact the practice at the contact details above.
- You have the right to:
- Be informed about the personal data we hold and why we hold it.
- Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner.
- Check the information we hold about you is correct and to make corrections if not. If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.
- Have your data erased in certain circumstances.
- Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
- Tell us not to actively process or update your data in certain circumstances.
Where we store your personal information
- All information you provide to us is stored securely on our premises or on our secure servers. When dental records are shared with third parties electronically, this is done through an encrypted file sharing service.
- Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to our Privacy Notice:
What if you are not happy or wish to raise a concern about our data processing?
- You can complain in the first instance to our Data Protection Officer and we will do our best to resolve the matter. If this fails, you can complain to the Information Commissioner at www.ico.org.uk/concerns or by calling 0303 123 1113.